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West Rainton Surgery

CQC overall rating

Good

7 January 2016

See the report

Welcome to West Rainton Surgery.

We are a friendly practice in West Rainton offering a wide range of medical services to patients in our area.

Please click below link for our Covid Privacy notice.

Covid19 Privacy Notice

Please click the below link for our practice transparency notice https://digital.nhs.uk/coronavirus/gpes-data-for-pandemic-planning-and-research/general-practice-transparency-notice?_cldee=bWFsY29sbS5iYWluYnJpZGdlQG5ocy5uZXQ%3d&recipientid=contact-925b15c6e0cfe51180f23863bb358e28-8ba839c1290e4185b94d10cfbbc19a73&esid=a55cb788-9996-ea11-a812-002248007f84

Rich Text Editor, FCKeditor1, Press ALT 0 for helpDue to the spread of Coronavirus we urge patients to keep away from the surgery. If you have a general query, feel you need to see a GP, or need to request medication please call 0191 5843809. For Coronavirus queries visit NHS online. Thank you.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

What to do if you have symptoms

Stay at home for 7 days if you have either:

a high temperature
a new continuous cough

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you're staying at home.

Read the advice about staying at home.

Use the NHS 111 online coronavirus service if:

you feel you cannot cope with your symptoms at home
your condition gets worse
your symptoms do not get better after 7 days

Use the 111 coronavirus service

Advice in other parts of the UK

For region specific information and advice in:

England visit nhs.uk
Wales visit phw.nhs.wales
Scotland visit nhsinform.scot
Northern Ireland visit HSC
Ireland visit HSE

On Monday 4^th November, building work will commence at West Rainton Surgery for a major refurbishment, this refurbishment will add an additional 3 consulting rooms, a new entrance and improved disabled access.

We anticipate this work will take approximately 3 months, the works will be carried out throughout normal opening hours, meaning patients may experience background noise.

Although we endeavour to make appointments available as normal, we may have limited appointments between some phases of the building work, mainly in the first 6 weeks while the consulting rooms are being refurbished, however urgent appointment will be available daily as normal.

These works mean that we will be able to recruit more clinicians in the future, we already have another registrar joining our team in December, making more appointments available to our patients.

We hope you all agree that this a very exciting time for the surgery and we look forward to sharing our fully renovated building with you in the new year.

Repeat Prescriptions

From September 2019 you can no longer order your repeat prescription through a pharmacy, here are the ways you can order you prescription:

The online ordering service - if you do not have an account set up, please speak to our reception team.
Internal Prescription Box - an internal prescription box for posting your tear off slip is situated near the dispensary hatch. You can use this service anytime between 8.00am and 5.45pm each weekday (Monday to Friday).
Post - You can post your prescription request including a stamped addressed envelope if you require us to post your prescription back to you. If you use this method please ensure you request your prescription in plenty of time for it to be returned to you before you run out of medication.
Prescription Line - The prescription line is open Tuesdays and Wednesday 10am-12pm 0191 512891

Please remember to tick the medication you require and please allow 72 hours between ordering and collecting your prescription.

Practice Training Days

On training days the practice will close on the afternoon and you will be unable to collect prescriptions or to have an appointment as there will be no doctors on the premises.

Training days are scheduled for:

Thursday 16th January
Thursday 20th February
Thursday 19th March
Thursday 16th April

Extended Access Service

FOR PATIENTS WHO FIND IT DIFFICULT TO ATTEND DURING REGULAR HOURS:

We offer evening, Saturday & Sunday appointments which are pre-bookable (Monday – Friday). This may be at another surgery, when offered the appointment please make sure you know where the location is.

Please contact our reception team on 0191 5843809 for more information and to make an appointment.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Services

We run a number of special clinics and services. Find out more.

Send us your comments or suggestions

(Site updated 04/06/2020)