We Are Changing How You Contact the Practice
From 15th June 2026, our practice will be moving to a new system called GP First. This means that every request for help will be looked at by a GP before an appointment is booked.
The aim is to help patients get the right care, from the right person, at the right time.
What Will Happen?
When you contact the practice, you will be asked for some information about your problem.
You may:
· Fill in a simple online form
· Speak to a receptionist on the phone, who can complete the form with you
A GP will review your request and decide:
· How quickly you need help
· Who is best placed to help you
· Whether you need:
o Advice only
o A phone call
o A face-to-face appointment
o Help from another service
Why Are We Making This Change?
We know it can sometimes be difficult to contact the practice or get an appointment. This new system will help us:
· Respond to patients more fairly
· Deal with urgent problems more quickly
· Reduce long waits on the phone
· Make better use of doctors, nurses, pharmacists, and other staff
· Offer more same-day help when needed
Some problems can be sorted quickly without needing an appointment. This means we can save appointments for patients who need them most.
Will I Still Be Able to Speak to Someone?
Yes.
If you cannot use the internet, our reception team will still help you by phone. Patients who need extra support will still be able to get help. Face-to-face appointments will still be available when needed.
What Do I Need To Do?
For now, nothing will change. We will share more information before the new system starts in June 2026.
Thank you for your patience and support while we make these changes.
Kind regards,
Dr Jack Bond
Dr Daniel Curwen
Dr Gemma Philpott
