Appointments

We have appointments every morning and afternoon that are bookable on the day for patients who feel they have a problem that can not wait until the next available bookable appointment. 

• Phone us on 0191 5843809, Monday to Friday from 8am 

Urgent appointments are triaged by telephone, a clinician will ask to see you face to face if required. Please do not be offended if the reception team ask the nature of your concern, this is to ensure you are seen by the appropriate clinician. 

To request a routine appointment in the next 7 days:

• Phone us on 0191 5843809, Monday to Friday from 8am - 6pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am - 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please inform the surgery if you cannot attend your appointment.

To cancel your appointment:

• Phone us on 0191 5843809, Monday to Friday from 8am - 6pm
• reply CANCEL to your appointment reminder text message

If you fail to attend an appointment, our policy is to contact patients via post informing them they did not attend an appointment. If you repeatedly fail to attend appointments you may be removed from the list and be asked to register elsewhere.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

All of our GPs are available to do home visits. These visits are reserved for patients who are too ill or infirm to attend the surgery for an appointment. Home visits are requested by ringing the surgery.

We encourage our patients to ring before lunchtime to request a home visit, where possible, so that we can allocate the appropriate GP to each visit. After lunch we have only one GP on call for urgent home visits. 

After you have made a request for a home visit you may receive a phone call from a GP in order to clarify details of your problem and decide on how urgently you need to be seen.