Appointments

All appointment requests need to be made via a system called ACCURX https://accurx.nhs.uk/patient-initiated/A83024 a GP will review your request the same day and we will be in touch. 

If you do not have access to the internet or a device to access the form please call the surgery on 0191 5843809 and a receptionist will complete the form on your behalf.

All appointment requests need to be made via a system called ACCURX https://accurx.nhs.uk/patient-initiated/A83024 a GP will review your request the same day and we will be in touch. 

If you do not have access to the internet or a device to access the form please call the surgery on 0191 5843809 and a receptionist will complete the form on your behalf.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner.

Please inform the surgery if you cannot attend your appointment.

To cancel your appointment:

• Phone us on 0191 5843809, Monday to Friday from 8am - 6pm
• reply CANCEL to your appointment reminder text message

If you fail to attend an appointment, our policy is to contact patients via post informing them they did not attend an appointment. If you repeatedly fail to attend appointments you may be removed from the list and be asked to register elsewhere.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you cannot complete the online form call us on 0191 5843809 and a member of our reception team will complete the form on your behalf.

All of our GPs are available to do home visits. These visits are reserved for patients who are too ill or infirm to attend the surgery for an appointment. Home visits are requested by ringing the surgery or completing our online form https://accurx.nhs.uk/patient-initiated/A83024, 

After you have made a request for a home visit you may receive a phone call from a GP in order to clarify details of your problem and decide on how urgently you need to be seen.